Relationship Handbook author Kevin B. Burk gives great
now, you can, too! Burk spent over 10 years
working on the phones, in every type of telemarketing (outbound,
inbound, business-to-business, residential, fund-raising), customer
service and technical support. He got his start on the phones
while in college, working part time for the annual fund, where
he raised over $23,000 in less than 6 weeks. He spent four years
telemarketing promoting sales training and motivational seminars
to businesses, working with Anthony Robbins,
Brian Tracy, Jim Rohn, and Jay
Abraham. He quickly became the resident trainer,
coaching other TSRs and CSRs, and writing a comprehensive training
manual on telephone sales techniques.
There’s more to giving great phone
than solving problems and making sales. Most telephone professionals can generate reasonably
consistent results. The challenge is that telephone work is much
harder than it seems. Telephone sales representatives,
customer service and technical support professionals encounter more rejection,
negativity and abuse on a daily basis than almost any other profession.
Burk says, “Working on the telephone all day can be grueling.
Whether you’re in sales, customer service or technical support,
the burn-out rate is tremendously high. But
by applying a few simple techniques, you can actually end your
shift with more energy and excitement than you had when you started
Here are just a few of the essential skills
that will help you to give great phone! You will…
- Learn the one thing
you must do to avoid
the pain of rejection.
- Master the secret weapon that magically turns complaints
- Discover the one tool that you can
not live without—the
secret to giving great phone (and how you can get yours for
- When to follow your script and when to ignore it completely.
- Learn how to create instant rapport on the phone with anyone.
If you make your living working on the telephone, whether in
sales, customer service or technical support, you owe it to
yourself to learn how to give great phone!
Kevin B. Burk can create a custom training program for your Customer
Service Representatives (CSRs) and Technical Support Representatives
(TSRs) that will dramatically increase their effectiveness (and
the satisfaction rate of your customers), while increasing job
satisfacion, reducing absenteeism, and improving job retention.
Contact Kevin B. Burk and request a quote today
using this form, or call him directly at 619-807-2473.